Transtar and its operating companies deliver a comprehensive spectrum of highly-reliable transportation and logistics services in an atmosphere that encourages employee responsibility, innovation, and ethical behavior while emphasizing safety, environmental awareness, and a commitment to quality. Transtar's services are designed and implemented to enhance its customers' performance, while sustaining Transtar profitability and providing a foundation for growth. Customer quality assessment, continuous service refinement, and the rigorous pursuit of productivity improvement drive Transtar performance and provide value to its customers.

QUALITY POLICY

It is the policy of Transtar to provide quality transportation services that consistently comply with requirements and meet or exceed the expectations of our customers with the goal of continually improving customer satisfaction. To implement this policy, Transtar and its operating companies have established and will maintain an efficient quality management system.

Transtar and its employees are fully committed to a strategy of continuous service improvement, as well as continually improving the effectiveness of the quality management system. To advance this strategy, quality objectives are established annually by the Quality Steering Committees, communicated throughout the organization, and reviewed to ensure realization.